Senior Technical Support Engineer

We are looking for engineers who have a passion for technology, problem-solving and are eager to help customers. As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the ServiceNow Platform. You will be responsible for managing and resolving the most challenging issues and escalations for the customer and providing technical guidance in addressing their business needs.

Requirements

• Bachelor's in Computer Science (or related technical degree) or 3+ years of related experience within a technical support environment.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• A good understanding of Object-oriented programming languages like Java.
• An understanding and knowledge of the components in the web applications stack.
• An understanding and knowledge of the scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell.
• An understanding and knowledge of Linux/Unix.
• A Very Strong Experience with relational databases (e.g. MySQL, Oracle).
• A strong commitment to own development by continuously updating knowledge, skills, and abilities.
• The ability to understand problem statements and troubleshoot complex technical issues with ease.
• The ability to take ownership and lead the investigation to resolve complex issues.
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
• A personal commitment to quality and customer service.
• The ability to remain focused on achieving key goals, even in the face of obstacles and setbacks.
• The ability to multi-task and efficiently manage the case queue.
• The ability to respond to different situations with an appropriate level of flexibility.
• A team player attitude to work efficiently in a collaborative environment.
• The ability to adapt to a fast changing environment.

Benefits

• export control approval from government authorities for certain individuals
• job is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities
• equal opportunity employer
• able to remain focused on achieving key goals, even in the face of obstacles and setbacks
• new employee from hiring area for two years