Senior Technical Support Engineer

Alohi SA is a rapidly growing company providing innovative electronic signature and AI-powered solutions. They are seeking a Technical Support Engineer to join their team, ensuring excellent customer and internal support, improving product performance, and contributing to ongoing development. They are financially independent and prioritize customer needs over external funding.

Requirements

• 2+ years of experience in technical support or engineering
• Knowledge of Python v3.6+ including asyncio
• Strong troubleshooting skills
• Familiarity with logging and observability systems
• Solid knowledge of networking concepts and databases
• Ability to write scripts (Python, Bash, etc.)
• Experience with ticketing and support tools (Zendesk, JIRA, ServiceNow)
• Excellent communication skills