Senior Technical Support Engineer

We're looking for a Senior Technical Support Engineer to join our team at Flexera, a company that's transforming the software industry. As a senior technical support engineer, you'll provide exceptional technical support to customers, partners, and field engineers via email, phone, and screen-shares.

Requirements

• Prior ServiceNow IT Service Management Platform experience
• Strong familiarity with ServiceNow's configuration management database (CMDB), ServiceNow Discovery, ServiceNow SAM/SAMPro
• Passionate customer orientation and dedication
• Strong analytical and problem-solving skills
• Solid interpersonal skills
• Excellent verbal, written, and listening communication skills with English
• Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs)
• Basic programming and scripting knowledge e.g., PowerShell
• Experience with Windows and Unix/Linux operating systems, Oracle and MS SQL Server databases, SQL queries, and networking
• Experience with IIS, Browser/Dev Tools, API, and REST calls
• Experience with Database skills – writing SQL queries
• Understanding of Authentication technology and services (OAuth, SSO, IDPs, SAML)

Benefits

• Create, publish, maintain articles for Flexera's Knowledge Base
• Communicate effectively with Product Management and Engineering regarding defects and enhancement requests
• Able to work hours that align with Flexera's global customer base (APAC, EMEA, North America)