Senior Technical Support Specialist

We are seeking a Senior Technical Support Specialist to join our team. As a Technical Support Specialist, you'll be the first line of defense for customers building and running solutions on our platform. You'll triage, troubleshoot, and resolve issues, create self-service resources, and work cross-functionally to ensure every user gets fast, friendly, and accurate help.

Requirements

• 5+ years in a customer-facing technical support or SaaS application-support role
• Hands-on experience with modern ticketing tools (Zendesk, Freshdesk, ServiceNow, or similar) and basic log analysis
• Working knowledge of web technologies (REST APIs, browsers / dev tools, SQL basics) and ability to reproduce issues across environments

Benefits

• Full medical, dental, vision, and life-insurance benefits
• 401(k) with company match
• Stock-option eligibility
• Unlimited PTO and generous paid parental leave
• Performance-based bonuses and career-development stipends