Senior Technical Support Specialist

Skedulo is looking for a Senior Technical Support Specialist to provide expert guidance and troubleshooting across the Skedulo Platform and product suite, ensuring smooth operations and optimal performance within our customers’ environments.

Requirements

• Investigate and resolve developer- and admin-related support cases
• Ensure high levels of customer satisfaction through empathetic, responsive, clear, and technically sound communication
• Partner with more senior engineers to triage high-complexity cases and collaborate on solutions to ambiguous or novel technical issues
• Collaborate with Engineering, Product, Infrastructure and Customer Success Teams teams to troubleshoot code, propose fixes, and improve product supportability and debuggability
• Mentor technical support staff, review support cases for accuracy, and promote best practices for issue resolution and customer communication

Benefits

• Competitive Salary Package
• New Hire Stock Options
• Employee Referral Bonus Program
• 3 Paid Volunteer Days per year
• A generous budget to spend on setting up your home office or WFH station
• 100% employer paid access to Udemy (Learning & Development)
• Paid Parental Leave for both carers (12 weeks)
• Competitive Healthcare Benefits (Dental, Vision, Medical)
• Voluntary STD and Life Insurance Plans
• 401k - 4% Company Match
• 7 paid sick leave days per year
• 20 paid personal leave days per year
• 10 paid public holiday days per year