Senior Technology Operations Analyst

As a Senior Employee Support Analyst, you will support a diverse set of Products and Services within an agile cross-functional product development team. You will be shaping the future of Morningstar DBRS’s Products and helping to make Morningstar DBRS a technology-first environment.

Requirements

• 3+ years of experience in Application Production L1 (Level 1) & L2 (Level 2) support
• 2+ years of experience of managing applications involving technologies such as.net/ python/ AWS / JavaScript/Any JavaScript framework
• 2+ years of experience debugging SQL Queries and Stored Procedures in a relational database management system (RDBMS)
• Ability of troubleshooting applications independently with multiple concurrent priorities
• Ability to collaborate successfully with team members & teams (end users, functional teams, release manager, development team)
• Knowledge of Service Level Agreement management, Incident management, Service request handling, Application Monitoring (alerts, logs), etc.
• Experience with any service desk tool, such as BMC Remedy, ServiceNow, JIRA, Redmine, CA Service Desk etc.
• Excellent communication skills – verbal, listening, reading, writing
• Availability to work on rotation shifts between NA American & Australian shifts

Benefits

• Hybrid work environment
• Flexibility as needs change
• Tools and resources to engage meaningfully with global colleagues