Senior UX Consultant - Impact

ServiceNow is seeking a Senior UX Consultant to join the Impact team, a key part of the company's customer success organization. This role focuses on personalizing digital transformation journeys for ServiceNow customers by delivering UX accelerator coaching and large enterprise solutions. The consultant will work with customers to improve usability, develop best practices, and mentor junior team members.

Requirements

• 5+ years of relevant design/UX experience
• Experience with enterprise software: ServiceNow or other SaaS/PaaS software
• Consulting skills: Previous consultation experience
• Excellent verbal and written communication skills
• Strong problem-solving and analytical skills
• Familiarity with collaboration and prototyping tools
• Growth mindset and eagerness to learn

Benefits

• Health plans
• 401(k) Plan with company match
• ESPP
• matching donations
• flexible time away plan and family leave programs