.svg)
Serigor Inc.
Serigor Inc.
Join Serigor Inc. in Raleigh, NC as an EHR Helpdesk 3rd Shift Lead. Leverage ServiceNow skills to support Epic incidents and mentor teams. Bachelor's required.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 3, 2025
The EHR Helpdesk 3rd Shift Lead provides expert-level support for Epic-related incidents, guides lower-tier analysts, and ensures effective support coverage during assigned shifts.
Requirements
- Bachelor's degree in information technology, Health Informatics, or related field
- Minimum of 3 years supporting Epic and healthcare applications
- 3 years experience supervising or mentoring helpdesk teams in a healthcare setting
- Proficiency with ServiceNow
- Strong understanding of clinical workflows and healthcare operations
Benefits
- Expert-level troubleshooting
- Guidance and coaching of lower-tier analysts
- Effective support coverage during assigned shifts
- Alignment of support activities with clinical and business objectives
Requirements Summary
3+ years of experience in Epic support, IT, or a related field, with a strong understanding of clinical workflows and healthcare operations
Apply now
Raleigh
|
North Carolina
United States
Mid-Level
Hybrid
Contract / Temporary
