Serigor Inc.

The Client is seeking a Technical Specialist resource for a 12-month engagement to work with the Service Desk/Accounts Team. This candidate serves as an advanced level resource with specialized knowledge and experience in service desk and account management.

Requirements

• Advanced level resource with specialized knowledge and experience in account management administering Active Directory
• Hands-on experience administering Microsoft Active Directory 2008/2012 in a multi-site and multi-domain organization
• Ability to integrate knowledge and skills from a range of technologies to address work assignments and problems of moderate to high complexity
• Advanced knowledge of appropriate security measures of the organization
• Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients
• Ability to analyze and assess client needs to develop effective and appropriate solutions
• Knowledge and skills from a range of technologies to address work assignments
• Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction
• Ability to document solutions that solve client problems and clearly presents these solutions
• Analysis of technical and user documentation for technical assistance and support
• Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters
• Demonstrates a customer orientation and effectively communicates verbally and in writing
• Provides excellent customer service to individual clients and to other team members
• Demonstrates strong analytical and problem-solving skills w/ ability to diagnose and resolve highly visible production incidents methodically
• Demonstrates initiative in solving problems associated with projects and daily work
• Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware
• Ability to identify trends and makes suggestions for technical modifications to solve future problems
• Demonstrates knowledge and a working experience with ServiceNow call tracking system