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GSB Solutions
Service Control ITSM L1
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Field Service Management
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 11, 2025
This role is for a Service Control ITSM L1 technician in Medellin, Colombia, responsible for incident logging, ticket management, troubleshooting, and providing technical support to users, primarily ServiceNow. They work 24/7 and need to proactively identify and resolve issues to meet service level agreements.
Requirements
- Incidents and service requests logging and re-/categorization
- Catch and dispatch tickets with I&O queue management and timely assistance
- First-level incidents and service requests troubleshooting
- 24x7 availability and on-call support
- Knowledge of ITIL and Agile practices preferred
- Advanced English skills
Requirements Summary
2+ years IT help desk experience. ServiceNow proficiency. Familiarity with ITIL/Agile. Advanced English
