Service Delivery Coordinator (AU IT Services, Hybrid)

We are looking for a Service Delivery Coordinator to join our team in Mandaluyong City, Philippines. The role involves managing service requests, providing customer service, and maintaining process documentation. The ideal candidate should have proficiency in IT, experience in service coordination, and strong focus on process compliance and data accuracy.

Requirements

• Demonstrated proficiency in IT
• Familiarity with ticketing or service management systems (e.g., ServiceNow, Zendesk, Jira)
• Proven experience in a service coordination, helpdesk, or operations support role
• Detail-oriented with a strong focus on process compliance and data accuracy
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Understanding of SLAs, KPIs, and service delivery standards

Benefits

• Hybrid Work Setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities