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Cubic Corporation
Service Delivery Lead
Join Cubic Corporation in Dublin as a Service Delivery Lead. Leverage ServiceNow skills to enhance customer relations, manage teams, and drive ITIL process improvements.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 28, 2025
The Service Delivery Lead will build and maintain relationships with customers, oversee contractual obligations, and manage internal teams to improve device performance and meet key metrics. The role requires a strong working relationship with customers, internal departments, and sub-contractors, as well as the ability to identify and implement process improvements.
Requirements
- A-level education or equivalent
- ITIL 3/4 Foundation Certificate
- Experience in a Service role / environment ideally aligned to ITIL processes
- Experience of working with standard IT Service management systems e.g. ServiceNow
- Driving license
Benefits
- Compliance with company policy and procedures
- Compliance with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures
Requirements Summary
A-level education or equivalent, ITIL 3/4 Foundation Certificate, experience in a Service role / environment ideally aligned to ITIL processes, and experience of working with standard IT Service management systems e.g. ServiceNow
