Service Delivery Manager - ServiceNow

The Service Delivery Manager - ServiceNow will lead a team of architects, developers, and business analysts in meeting service commitments to federal customers and program mission partners.

Requirements

• Ability to obtain/maintain Secret clearance.
• 15+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience). 5+ years Industry experience providing ServiceNow Leadership
• Good understanding of ServiceNow architecture concepts
• Proven experience with key technologies relevant to the ServiceNow integrations and security framework
• Demonstrated experience working with the ServiceNow platform (e.g., ITSM, SPM, ITOM)
• Ability to manage development and platform administration teams.
• Strong project management experience that follows an Agile methodology with programs of similar scope and complexity
• Experience creating and maintaining product/technology roadmaps specific to ServiceNow
• Proven experience leading ServiceNow engagements through design, development, implementation and operations and maintenance cycles.

Benefits

• Comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.