Service Delivery Manager-2

Charles River Development is seeking a Service Delivery Manager-2 to enhance long-term relationships with customers through daily control of and continuous review and improvement of Operations and Support processes.

Requirements

• Minimum 8 years of Financial / Software Services industry background with financial market information systems preferred.
• Experience in Services / SaaS environment with a focus on Service Management
• Demonstrate leveraging a strong analytical mindset to generate Management Information using ServiceNow and SalesForce
• Experience in leading high performing technical teams and ability to motivate staff in high pressure environments.
• Demonstrable history of identifying and delivering process improvement, including exceptional prioritisation skills.
• Proven ability to partner with various internal departments to deliver superior customer service.
• Have an established successful Client Management and Support record of accomplishment.
• Front, Middle and Back Office, as well as instrument type knowledge across equities, fixed income, derivatives, FX etc.
• Demonstrated ability to face up to client C-Level management, using a hands-on approach, in major and medium sized corporations.
• Understanding of multi-tier technical architectures and relational database structures. Familiarity with SQL, FIX, Crystal Reports, messaging, and web services a plus.
• Demonstrated ability to meet self-imposed deadlines with proactive management skills to drive team outcomes and deliverables.
• Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
• Bachelor’s Degree from a university or college in Business Management, Economics, Finance, Computer Science, Engineering or the like.

Benefits

• Generous medical care
• Insurance and savings plans
• Flexible Work Program
• Development programs and educational support
• Inclusion, Diversity and Social Responsibility
• Paid volunteer days
• Matching gift program
• Employee networks