Zensar

Service Delivery Manager

Join Zensar as a Service Delivery Manager to lead ServiceNow initiatives, engage clients, and drive growth. Requires 10+ years in ITSM, ServiceNow expertise, and certifications. Competitive salary and career growth offered.

ServiceNow Role Type:
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System Administrator
ServiceNow Modules:
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Customer Service Management
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Human Resources Service Delivery
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IT Operations Management
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IT Service Management
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Security Operations
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Customer Service Management
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Certified Implementation Specialist - Human Resources
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Certified Implementation Specialist - IT Service Management
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Certified System Administrator

Job description

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Posted on:
 
July 11, 2025

We are seeking a dynamic and experienced ServiceNow Delivery/Presales Lead to drive our ServiceNow business growth, engage with customers, and deliver compelling presentations.

Requirements

  • 10+ years of experience in IT Service Management (ITSM), with at least 5 years focused on ServiceNow.
  • Strong expertise in ServiceNow modules such as ITSM, ITOM, ITBM, CSM, HRSD, or SecOps.
  • Proven ability to lead customer-facing engagements and deliver compelling presentations.
  • Excellent verbal and written communication skills, with experience in orals and executive presentations.
  • Strong business acumen and the ability to map ServiceNow capabilities to business needs.
  • Experience in pre-sales, RFP responses, and proposal writing.
  • ServiceNow Certified System Administrator (CSA) and at least one additional certification (e.g., CIS-ITSM, CIS-CSM) preferred.

Benefits

  • Competitive salary
  • Benefits
  • Career growth opportunities

Requirements Summary

10+ years of IT experience, ServiceNow expertise, strong communication and business acumen