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DMI
Service Delivery Manager
Join DMI as a Service Delivery Manager in Cincinnati, OH. Leverage ServiceNow skills to enhance client relationships and drive service excellence.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 3, 2025
DMI is seeking an experienced Service Delivery Manager to lead and scale the delivery of managed mobility services across our customer base. The role involves developing and implementing a standardized customer governance framework, building long-term client relationships, ensuring contract compliance, and driving exceptional service delivery performance.
Requirements
- 5+ years of experience in service delivery, client services, or customer success roles within a managed services or IT support environment
- 2+ years of people management or team leadership experience
- Proven ability to manage enterprise accounts, run governance meetings, and engage with both business and technical stakeholders
- Strong understanding of SLAs, ticketing systems (ServiceNow, Zendesk, etc.), and IT service processes
- Excellent communication, documentation, and relationship-building skills
- Track record of building scalable customer success or delivery processes and governance structures
Benefits
- Convenience/Concierge
- Development
- Financial
- Recognition
- Wellness
Requirements Summary
5+ years of service delivery experience, 2+ years of team leadership experience, and strong IT service process understanding
