Service Delivery Manager

HEINEKEN Global Shared Services Center is seeking a Service Delivery Manager to join their Digital & Technology team. This role focuses on digitalizing processes, integrating technology, and embedding a data-driven culture. The manager will work within a dynamic and multicultural environment with a focus on collaboration and continuous improvement.

Requirements

• 1–3 years in IT Service Management within a corporate environment
• Hands-on experience with ITIL processes and service desk operations
• Familiarity with ERP (SAP, S4HANA), Finance Platforms (Basware, ServiceNow), or Procurement tools (Zycus) or HR/Legal
• Strong communication and stakeholder management skills
• Agile foundation (ITIL4 certification preferred)