Service Delivery Manager

DMI is seeking an experienced Service Delivery Manager to lead and scale the delivery of managed mobility services across their customer base. This role focuses on owning the customer relationship, managing service performance, and leading a team of Service Delivery Specialists. The Service Delivery Manager will develop and implement a standardized customer governance framework, build long-term client relationships, ensure contract compliance, and drive exceptional service delivery performance.

Requirements

• 5+ years of experience in service delivery, client services, or customer success roles within a managed services or IT support environment.
• 2+ years of people management or team leadership experience.
• Proven ability to manage enterprise accounts, run governance meetings, and engage with both business and technical stakeholders.
• Strong understanding of SLAs, ticketing systems (ServiceNow, Zendesk, etc.), and IT service processes.
• Excellent communication, documentation, and relationship-building skills.
• Track record of building scalable customer success or delivery processes and governance structures.
• Ability to analyze reports and translate metrics into customer strategy.
• Must be a U.S. Citizen

Benefits

• Convenience/Concierge perks
• Development opportunities
• Financial benefits
• Recognition programs
• Wellness programs