Service Delivery Manager (Data Center Program/Delivery Management)

The Service Delivery Manager (Data Center Program/Delivery Management) is responsible for ensuring seamless service delivery to internal and external customers. This role involves analyzing, improving processes, and managing incidents to ensure high-reliability and efficient operations. The position requires 95% travel.

Requirements

• Proven track record of effectively managing budgets
• Demonstrated expertise in managing operations and technical resources
• Extensive experience in delivering high-quality services within a datacenter environment
• Strong background in process engineering
• Successfully led and managed large teams, ensuring seamless shift coverage
• In-depth understanding and practical application of Lean principles
• Exceptional client-facing and stakeholder management skills
• Demonstrated experience handling high-pressure situations
• Bachelor’s degree or equivalent job experience
• 5 years of experience working within a project management practice
• Operational ability in a diverse, large-scale environment
• Knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Experience with Microsoft Office Suite
• Legal authorization to work in the United States

Benefits

• Competitive compensation plans
• Long-term career opportunities
• Attractive mix of benefit plans