Service Delivery Manager | Devoteam NL

We are a technology-driven consultancy with technology in our DNA. We help our clients with their digital transformation, and we are a human-sized company with over 11,000 consultants in 25 countries in EMEA. We are partners of various technology companies and have a culture that encourages innovation and development.

Requirements

• Proven experience as a Service Delivery Manager or in a similar role, preferably within IT service delivery or consultancy.
• Experience with managing and monitoring SLAs.
• Global, functional knowledge of cloud/infrastructure platforms such as Azure, AWS, or GCP is a plus.
• Knowledge of project management or project support.
• Preferably experience with MSP projects, both nearshore and offshore.
• Proven ability to lead, motivate, and align teams.
• A proactive, solution-oriented attitude and the ability to prioritize under pressure.
• Knowledge of service management methodologies (e.g., ITIL is a plus).
• Strong communication skills in both Dutch and English.

Benefits

• Excellent primary and secondary working conditions.
• A 40-hour workweek, 36 hours is also negotiable.
• Very many development opportunities.
• A clear career perspective in which individual development is central.
• A car leasing arrangement or a generous mobility allowance.
• Bonus system.
• Much knowledge sharing and expert groups that regularly meet.
• Fixed internet allowance
• Pension scheme