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Service Delivery Manager
Join DMI as a Service Delivery Manager in the U.S. to lead IT service delivery using ServiceNow. Requires ITIL expertise and 3-10 years in federal environments. Benefits include development and wellness programs.
Job description
DMI is seeking a Service Delivery Manager to lead the end-to-end delivery of IT and network services, ensuring service standards and performance are met. The role involves overseeing cross-functional teams, managing service requests, and maintaining stakeholder relationships while supporting both steady-state operations and surge scenarios. The ideal candidate will have experience in managing IT service delivery or infrastructure/network project teams in a federal or enterprise environment and possess strong knowledge of ITIL and agile methodologies.
Requirements
- BS 8-10, MS 6-8, PhD 3-5
- 3–5+ years of experience managing IT service delivery or infrastructure/network project teams in a federal or enterprise environment
- Strong knowledge of ITIL service lifecycle and agile delivery methodologies
- Proven experience managing SLAs, KPIs, incident escalations, and multi-team coordination
- Excellent communication and stakeholder engagement skills across technical and non-technical audiences
- Proficient with tools such as Jira, ServiceNow, MS Project, Confluence, and Agile dashboards
- Successful completion of a government public trust security screening
- Must be a U.S. Citizen
Benefits
- Convenience/Concierge benefits
- Development opportunities
- Financial benefits
- Recognition programs
- Wellness programs
