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EY
Service Delivery Manager IT - Services financiers (Lille) F/H
EY Service Delivery Manager (Lille) - Manage ITSM services on ServiceNow platform for financial institution. ITIL v4 certified, 5+ yrs IT service management required. Bonus, insurance, transport benefits.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
Governance, Risk, and Compliance
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 18, 2025
Service Delivery Manager contributes to the setup and management of ITSM services on a ServiceNow platform and supervises the processes of IT risk management for a leading financial institution.
Requirements
- IT service management
- Client relations
- Continuous improvement
- Incident and problem management
- Change management
- Reporting and management
- Team management
- Projects
- Usage
- MCO
Benefits
- Annual discretionary bonus
- Participation premium
- Paid annual leave
- Advantageous health insurance
- Meal voucher
- 75% reimbursement of public transportation passes or financial aid for bike purchase
- Recruitment premiums
- Wellpass sports subscription at preferential rate
- Free entry to Louvre and Eugène-Delacroix museums
- Privileged access to Paris Opera
Requirements Summary
Master's degree in Computer Science or equivalent, ITIL v4 certification, 5+ years of experience in IT service management
