Service Delivery Specialist

At Iron Mountain, we're looking for a Service Delivery Specialist to join our team. As a key interface between Iron Mountain, customers, and stakeholders, you'll be responsible for the successful implementation, operation, and delivery of projects within timeline, budget, and quality standards. You'll manage the end-to-end service delivery lifecycle, from contract management to implementation, ongoing support, and performance monitoring.

Requirements

• Experience in service coordination, customer support, operations, or Project Management.
• Experience working with service-level agreements (SLAs), KPIs, or ticketing systems is a plus.
• Strong communication and organizational skills, with a problem-solving mindset.
• Ability to work both independently and collaboratively across teams.
• Proficiency in MS Excel or data/reporting tools; familiarity with Power BI or ticketing platforms (e.g., ServiceNow) is an advantage.
• Fluent in English (written and spoken).
• Ability to work in a fast-paced, high-pressure environment.
• Strong public speaking and presentation skills.
• Bachelor’s degree or equivalent work experience (technical, business, or service-related field).

Benefits

• Discover what awaits you
• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.