Service Delivery & Vendor Manager

Chiesi USA is seeking a Service Delivery & Vendor Manager to oversee the ICT services provided by external vendors and internal performance. This role focuses on cost-effective delivery, vendor management, service desk operations, and compliance with regulations. The position offers a hybrid work model and opportunities for career growth within a B Corp-certified company focused on innovation and social responsibility.

Requirements

• 5+ years of experience in IT service management, vendor management, or operations
• Strong knowledge of ITIL framework and service desk operations
• Experience managing outsourced providers and performance-based contracts
• Technical Skills: ITIL certification, familiarity with service management platforms like ServiceNow
• Strong interpersonal and negotiation skills
• Understanding of compliance implications for outsourcing

Benefits

• Comprehensive healthcare programs
• Work-life balance initiatives
• Robust relocation support
• Competitive salary and performance bonuses
• Flexible working arrangements
• Remote work options
• Tax assistance services for foreign colleagues