Service Designer, Digital Customer Journey

The Digital Customer Journeys Experience Architect will lead and evolve enterprise customer experience initiatives, designing and maintaining service blueprints, and shaping customer success offerings through human-centered service design.

Requirements

• 5+ years of experience in UX architecture, service design, customer experience, or a related field
• Deep understanding of user experience and service design principles and systems thinking, information architecture and visual communication
• Demonstrable experience and a representative portfolio of creating and managing service blueprints and journey maps
• Executive presence and the ability to tell inspiring and compelling stories to diverse audiences, trustworthy in delivering on your commitments
• Confident leading through influence, with innate ability to meet stakeholders where they are and bring them along through changes and product evolution
• The ability to recommend trade-off decisions between possible, desirable, and viable, which requires a good sense of what is technically feasible
• Proficient in tools such as Miro, Figma, Lucidchart, Adobe XD, or equivalent
• Bachelor’s or Master’s degree in UX Design, Service Design, HCI, or related field (or equivalent experience)

Benefits

• 401k Matching
• Tuition Reimbursement
• Relocation Assistance