service desk- texas

New Job Role- Service Desk Specialist in Dallas, TX or remote. Must be flexible to work in rotational shifts/weekends.

Requirements

• Associates MUST BE FLEXIBLE TO WORK IN ROTATIONAL SHIFTS/WEEKENDS.
• Good at Service Desk/call handling, Supporting Windows, Linux, and MAC environments.
• Good SCCM Knowledge.
• Manage Patching in SCCM for Desktops, troubleshoot on problematic machines.
• Installation and maintenance of Windows and Mac OS.
• Troubleshooting all the issues related to Hardware, Networking & Software on Windows OS (Windows7, Windows Vista, Windows 8 & Windows 10) and MAC OS.
• Good at troubleshooting Desktop applications and tools.
• Technical knowledge of Desktop and Laptop hardware.
• Configuring and troubleshooting Office 2010, 2013, 2016, and Office365 suite.
• Manage Files and folder permissions.
• Printer installing and sharing, troubleshooting printer-related problem.
• Configuring and troubleshooting different types of scanners.
• Resolving problems related to LAN/Wireless connectivity.
• Setting up of Wireless on Laptop and BYOD devices
• Experience in working on IT Service Management Tools like ServiceNow.
• Handle Tier 1 & 2 help desk escalations through calls and tickets.
• Able to work individually and in team and set priority.
• Follow up on outstanding requests and ensure timely resolution
• Create accounts and configure hardware as part of the onboarding process
• Take on further duties steadily as you grow into your role with the team and our staff
• Install, upgrade, support, and troubleshoot Windows 10, some Windows 7 and XP and Exchange, Outlook, Ring Central, Bitlocker, and any other authorized desktop applications
• Install, upgrade, support, and troubleshoot for network printing and local printing, computer hardware, and any other authorized peripheral equipment
• Performs work in compliance within specified warranty and security requirements.
• Take ownership and responsibility of queries, issues, and problems assigned.
• Work with support contacts and Desktop Engineer Level 2/3 teams to resolve technical issues within the desktop environment.
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible