Service Desk Agent

Emergent Campus in Trinidad, CO is seeking a Service Desk Agent to provide telephone technical support to FAA employees and non-employees. The role involves resolving hardware, software, and application issues, providing troubleshooting assistance, escalating complex problems, and contributing to the development of knowledge bases and documentation processes. This is a 24/7, in-person support position.

Requirements

• Excellent communication skills
• Dependability and outgoing personality
• Problem-solving skills
• Teamwork skills
• Ability to work effectively in a fast-paced environment
• Passion for IT
• U.S. citizenship with access to background investigation