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Service Desk Agent
Service Desk Agent at Cayuse: Provide IT support using ServiceNow ITSM. Requires 2-5 yrs experience, customer service focus. Comprehensive benefits including medical, dental, 401(k).
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 10, 2025
The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. The position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.
Requirements
- High school diploma or GED required
- Two to five years of experience in computer systems, customer support or IT support
- Experience with ServiceNow IT Service Management System
- Customer service experience and strong focus on customer satisfaction
- Call center experience
- Experience in a technology support organization
Benefits
- Medical, Dental and Vision Insurance
- Wellness Program
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability options
- Basic Life and AD&D Insurance (Company Provided)
- Voluntary Life and AD&D options
- 401(k) Retirement Savings Plan with matching after one year
- Paid Time Off
Requirements Summary
High school diploma or GED, 2-5 years of experience in computer systems, customer support or IT support, experience with ServiceNow IT Service Management System
