Service Desk Agent

ActioNet is seeking a Service Desk Agent to support a high-visibility federal program. This Tier 2 role involves resolving complex technical issues in a first-contact manner, updating the service desk model, and collaborating with Tier 3 and engineering teams. The position is based in Washington, D.C. and offers flexible benefits.

Requirements

• U.S. Citizenship with eligibility for High Public Trust clearance.
• 1–8+ years of relevant IT support experience.
• Proficiency in troubleshooting Windows OS, Microsoft Office Suite, and standard desktop tools.
• Experience using ITSM platforms such as ServiceNow.
• Strong communication and customer service skills.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts
• Employee Referral and Merit Recognition Programs
• Employee Assistance
• Identity Theft Protection
• Paid Holidays
• Disability Insurance