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Second 61 LLC
Service Desk Agent
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
February 14, 2025
Vigilant Defenders is hiring a Service Desk Agent to provide telephone technical support for FAA employee and non-employee users. The agent will handle hardware, systems, and application troubleshooting, escalate complex issues, and document solutions. This is a 24/7, on-site position.
Requirements
- Excellent communication skills
- Dependability
- Outgoing personality
- Strong problem-solving skills
- Willingness to work in a team environment
- Passion for Information Technology
- U.S. citizenship with a background check (federal investigation and Public Trust)
Requirements Summary
US Citizenship & Federal Background Investigation required. Technical proficiency with MS Office, Windows, and COTS products a must. A degree in Computer Science or equivalent experience preferred
