Service Desk Agent-Junior

The Service Desk Agent performs complex tasks, including creating incident tickets, stakeholder engagement, quality customer service, accurately scoring incidents, and meeting response timelines. The position involves providing first-line support for incidents and technical issues, monitoring shared inboxes, and documenting issue resolution steps.

Requirements

• Bachelor's degree in a related discipline or a combination of education, technical training, and equivalent experience
• Additional 2 years of experience may be substituted with an Associate's degree
• Additional 4 years of military and/or operations environment experience may be substituted with a high school diploma
• Minimum 2 years working directly with customer and service desk functions for WATCH Operations Center or Security Operations Center (SOC)
• Demonstrated knowledge and understanding of customer service techniques
• Exceptional communication skills
• High proficiency in Microsoft Office

Benefits

• Medical, Dental, and Vision Insurance
• Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off