.svg)
ActioNet, Inc.
Service Desk Agent, Junior (Junior IT Specialist)
Join ActioNet, Inc. as a Junior Service Desk Agent in Washington, DC. Support Treasury users with IT needs using ServiceNow. Benefits include medical, 401(k), and training.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 9, 2025
As a Junior Service Desk Agent, you will assist Treasury Department end users with routine IT needs, including password resets, basic application troubleshooting, and general technical support.
Requirements
- U.S. Citizenship and eligibility for High Public Trust clearance.
- 1–8+ years of relevant IT support experience.
- Proficiency in troubleshooting Windows OS, Microsoft Office Suite, and common desktop tools.
- Experience with ITSM tools such as ServiceNow.
- Strong communication and customer service skills.
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and AD&D Insurance
- 401(k) Savings Plan
- Education and Professional Training
- Flexible Spending Accounts (FSA)
- Employee Referral and Merit Recognition Programs
- Employee Assistance and Identity Theft Protection
- Paid Holidays: 11 per year
- Paid Time Off (PTO)
- Disability Insurance
Requirements Summary
U.S. Citizenship, 1–8+ years of IT support experience, proficiency in Windows OS and common desktop tools, experience with ServiceNow
Apply now
Washington
|
District of Columbia
United States
Entry Level
In-Person
Full Time
50000-57000 USD/year
