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ActioNet, Inc.
Service Desk Agent, Mid (IT Specialist)
Join ActioNet, Inc. as a Mid Service Desk Agent in Washington, DC. Leverage your ServiceNow skills to provide IT support for the U.S. Treasury. Benefits include medical, 401(k), and PTO.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 9, 2025
Service Desk Agent, Mid (IT Specialist) is responsible for resolving day-to-day technical issues across the U.S. Department of the Treasury, providing first-level technical support via phone, email, or ticketing system, and collaborating with Tier 2 and Tier 3 teams on complex issues.
Requirements
- U.S. Citizenship and eligibility for High Public Trust clearance
- 1–8+ years of relevant IT support experience
- Proficiency in Windows OS, Microsoft Office Suite, and common productivity tools
- Experience with ITSM systems such as ServiceNow
- Strong customer service, communication, and problem-solving skills
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and AD&D Insurance
- 401(k) Savings Plan
- Education and Professional Training
- Flexible Spending Accounts (FSA)
- Employee Referral and Merit Recognition Programs
- Employee Assistance and Identity Theft Protection
- Paid Holidays: 11 per year
- Paid Time Off (PTO)
- Disability Insurance
Requirements Summary
U.S. Citizenship, 1–8+ years of IT experience, Windows OS, Microsoft Office Suite, and ServiceNow skills
Apply now
Washington
|
District of Columbia
United States
Entry Level
In-Person
Full Time
73000-85000 USD/year
