Service Desk Agent, Senior (Senior IT Specialist)

As a Senior Service Desk Agent, you will serve as a Tier 2 expert supporting a high-visibility federal program for the U.S. Department of the Treasury, resolving complex technical issues and helping modernize the service desk model.

Requirements

• U.S. Citizenship and eligibility for High Public Trust clearance.
• 1–8+ years of relevant IT support experience.
• Proficiency in troubleshooting Windows OS, Microsoft Office Suite, and standard desktop tools.
• Experience using ITSM platforms such as ServiceNow.
• Strong communication and customer service skills.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection
• Paid Holidays: 11 per year
• Paid Time Off (PTO)
• Disability Insurance