.svg)
Visa
Service Desk Analyst
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 28, 2025
Visa is seeking a proactive Service Desk Analyst to join their team. This role will be the first level of response for service-related alarms and incidents, originating from client reports or internal monitoring systems. The position requires excellent communication skills, technical troubleshooting abilities, and a commitment to quick resolution of issues. It involves on-call rotation and collaboration with platform engineering, operations, and customer success.
Requirements
- Experience: 1–2 years in Service Desk/Help Desk handling incidents and alarms.
- Proven experience in a Service Desk, Technical Support, or Incident Response role.
- Experience with Ticketing & Process: Hands-on with ServiceNow/Jira/Zendesk.
- Experience with SQL to relational databases.
- Experience on building documentation.
- Availability for On-call Rotation: Willing to work shifts and on‐call rotation (nights/weekends/holidays) with reliable MTTA.
Requirements Summary
1-2 yrs in Service Desk/Help Desk experience. Proven experience in Technical Support/Incident Response. ServiceNow/Jira/Zendesk experience and SQL skills required
