Service Desk Analyst

Join one of the most highly regarded financial institutions in New Jersey with deep roots in the community. The Service Desk Analyst provides first line remote IT support for Provident Bank's computer systems, hardware, and software.

Requirements

• High School diploma or GED
• 2 years related experience
• CompTIA A+ is required (other IT industry-specific certifications matching this will be considered)
• Intermediate Level: Active Directory, troubleshooting desktop Windows 10/11 OS issues, Microsoft/Office 365 administration, Microsoft Office
• Basic Level: Antivirus, application installation, mobile OS, network LAN & connectivity troubleshooting, printer troubleshooting, SSO, MFA, Zoom
• Experience with FIS, Horizon, ServiceNow, Genesys, LastPass, DUO, Cisco AnyConnect is strongly preferred
• Financial Institution experience strongly preferred
• Excellent communication skills, both verbal and written, are required
• Ability to provide customer support, technical assistance and/or basic software support
• Ability to establish and maintain working relationships with all levels of staff and management
• Ability to accurately handle multiple support requests and project tasks simultaneously
• Passion for people, collaboration, authentic, and unafraid to learn from mistakes.
• Excel in the fail-fast and continuous improvement service methodologies

Benefits

• Paid time-off (PTO)
• Holiday (PTO)
• Health and Wellness benefits including Medical, Dental and Vision Plans
• Flexible and Health Savings Accounts
• 401(k) Retirement Plan
• Disability Insurance
• Employee Assistance Program
• Basic Life Insurance
• Company sponsored Tuition Disbursement and Loan Repayment programs
• Supplemental Life Insurance
• Accident, Critical Illness, Hospital Indemnity and Legal plans