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Reserve Bank of Australia
Service Desk Analyst - 12 Month Fixed Term Contract
Service Desk Analyst at Reserve Bank of Australia, Sydney. Handle incidents, service requests using ServiceNow. Requires ServiceNow, Exchange, Windows 10, Office 365, ITIL knowledge. 12-month contract.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 4, 2025
We are seeking a Service Desk Analyst to join our high performing Service Desk team within the Reserve Bank of Australia's Information Technology (IT) department. As a Service Desk Analyst, you will respond to service requests, troubleshoot and diagnose incidents, perform support and escalate to other support groups as required.
Requirements
- Strong knowledge of Microsoft Exchange, Windows 10 and Office 365, ServiceNow
- Active Directory and group policy environments
- Client facing devices (desktop and laptop etc.) and knowledge of Antivirus, Citrix, VPN, TCP/IP and LAN/WAN environments and technologies
- ITIL, Microsoft (MCSE, MCP) or Cisco certifications
- Excellent communication and problem-solving skills
- Reliable and proactive team member with strong attention to detail
- Ability to efficiently manage time to handle multiple requests and prioritize tasks based on urgency and impact
Benefits
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Flexible work arrangements
Requirements Summary
Strong knowledge of IT systems and technologies, excellent communication and problem-solving skills, and experience in first and second level support
