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Capgemini
Service Desk Analyst (1st Line Agents)
Join Capgemini as a Service Desk Analyst in Manila! Provide technical support using ServiceNow, troubleshoot issues, and enhance client satisfaction.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 1, 2025
Provides technical support to users, troubleshoots problems, and maintains workstation and LAN performance. Writes and maintains documentation, participates in client training programs.
Requirements
- Willing to work onsite at the Mall of Asia Business Complex
- Amenable to graveyard shifts and rotating schedules
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Excellent verbal and written communication skills
- Minimum of 1 year of relevant professional experience
- Hands-on experience with ServiceNow
- Ability to understand client issues, and forward to other teams as required, with the proper information required
- Experience with using knowledge base articles to troubleshoot and resolve client issues
Requirements Summary
Bachelor’s degree in Computer Science, Information Technology, or a related field. 1 year of experience. Hands-on experience with ServiceNow
Apply now
Manila
|
National Capital Region
Philippines
Entry Level
In-Person
Full Time
