Service Desk Analyst

This Service Desk Analyst role involves providing initial telephone support, troubleshooting hardware and software issues, documenting customer interactions, and escalating complex problems. The position requires a proactive individual who is comfortable with the technical support, disaster recovery, and monitoring processes. This is a hybrid, in-site position requiring on-site support for 6 months of training.

Requirements

• Experience in a technical support or customer service role preferred
• Bachelor’s degree or technical degree or certifications preferred
• Working knowledge of a variety of technologies including: Windows 7, Windows 8, Windows 10, desktop/notebook hardware, Windows Server and general networking technologies
• Basic knowledge of e-mail (Exchange/Office 365), Active Directory, ITIL, and Server hardware
• Ability to work as an effective team member with the Crossfuze team, partners and internal staff
• Strong English communication skills, both written and verbal
• Ability and desire to learn new technologies as mutually defined
• Ability and desire to work as a team
• Ability to prioritize multiple tasks and anticipate situations
• Ability to type at a speed of 40 words per minute or faster

Benefits

• Paid maternity and paternity leave
• Healthcare Plan
• 401(k) with employer match
• Life insurance
• Disability insurance
• Paid time off
• Crossfuze Academy and LinkedIn Learning access
• Family-friendly benefits
• Wellness programs