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The Rank Group
Service Desk Analyst (6-Month FTC)
Join The Rank Group as a Service Desk Analyst in Ebene. Provide IT support using ServiceNow, manage incidents, and enjoy benefits like private medical insurance.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 10, 2025
As a Service Desk Analyst, you will provide top-notch technical and customer support for remote and field-based corporate staff in our global offices and retail environments. You will be based in our Mauritius office and work as part of the offshore Service Desk team.
Requirements
- In-depth experience working on an IT Service Desk supporting mid-sized user bases both remotely and in person
- General knowledge of desktop computing
- Active Directory and User Account Management
- Basic Network switch, patch panel and troubleshooting skills
- Multi-Function Device (MFD) printer/scanner support and troubleshooting
- Ability to troubleshoot technical support issues
- Excellent customer Service communication skills (both verbal & written)
- Strong incident analysis and prioritisation
- Strong Helpdesk experience
- Familiar with the concepts of an ITSM ticketing platform (preferably ServiceNow)
Benefits
- Benefits vary by brand and/or location
- Pensions
- Bonus schemes
- Private medical insurance
- Life insurance
Requirements Summary
Experience in IT Service Desk, desktop computing, and customer service communication skills
