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CACI International Inc
Service Desk Analyst
Join CACI as a Service Desk Analyst in National Harbor, MD. Leverage ServiceNow skills to support 20,000+ users, resolving 15,000 tickets/month. Benefits include healthcare, retirement, and education support.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 18, 2025
The Service Desk Analyst will provide mid-level support to an IT Service Desk team, handling 15,000 tickets per month for a 20,000+ user community within the Department of Homeland Security. The candidate will demonstrate sound customer service and technical skills to resolve complex issues.
Requirements
- Ability to obtain DHS EOD
- Experience with patch management software (e.g., SCCM)
- Experience using ServiceNow service management software
Benefits
- healthcare
- wellness
- financial
- retirement
- family support
- continuing education
- time off benefits
Requirements Summary
2 years of relevant experience, BA/BS degree, and ability to obtain DHS EOD
Apply now
National Harbor
|
Maryland
United States
Entry Level
In-Person
Full Time
49900-100000 USD/year
