CACI International Inc

Service Desk Analyst

Join CACI as a Service Desk Analyst in National Harbor, MD. Leverage ServiceNow skills to support 20,000+ users, resolving 15,000 tickets/month. Benefits include healthcare, retirement, and education support.

Department - JobBoardly X Webflow Template
Consulting
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
July 18, 2025

The Service Desk Analyst will provide mid-level support to an IT Service Desk team, handling 15,000 tickets per month for a 20,000+ user community within the Department of Homeland Security. The candidate will demonstrate sound customer service and technical skills to resolve complex issues.

Requirements

  • Ability to obtain DHS EOD
  • Experience with patch management software (e.g., SCCM)
  • Experience using ServiceNow service management software

Benefits

  • healthcare
  • wellness
  • financial
  • retirement
  • family support
  • continuing education
  • time off benefits

Requirements Summary

2 years of relevant experience, BA/BS degree, and ability to obtain DHS EOD