Join CACI as a Service Desk Analyst in National Harbor, MD. Leverage ServiceNow skills to support 20,000+ users, resolving 15,000 tickets/month. Benefits include healthcare, retirement, and education support.
The Service Desk Analyst will provide mid-level support to an IT Service Desk team, handling 15,000 tickets per month for a 20,000+ user community within the Department of Homeland Security. The candidate will demonstrate sound customer service and technical skills to resolve complex issues.