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Service Desk Analyst
Join Canada Life as a Service Desk Analyst in Dublin. Provide first-line support using ServiceNow, manage incidents, and enhance user experience. Benefits include competitive salary and robust training.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Knowledge Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 3, 2025
Service Desk Analyst role in Dublin, IE. First line support to business users across Europe through webchat, online and phone channels. Incident management, technical content creation and knowledge base management.
Requirements
- At least 1 year's experience in a related technical support role.
- IT, Computer Science or Business qualification.
- Excellent inter-personal skills.
- Good problem solving and troubleshooting skills.
- Good working knowledge of IT business technologies; networks, servers, Windows operating system, PC hardware, Microsoft 365, MS Office and major shrink wrap business applications.
- Experience of an ITSM ticketing tool such as ServiceNow.
- Motivated to deliver a first-class customer service.
- Handles challenges and difficult situations positively.
- Willingness to learn and develop new skills.
- Proven ability to self-manage and report on workload.
Benefits
- Comprehensive benefits package including competitive salaries and bonuses
- Robust Learning and Development support
- Excellent Defined Contribution pension
- Comprehensive Wellbeing initiatives and support
Requirements Summary
At least 1 year's experience in a related technical support role, IT qualification, excellent inter-personal skills
