Service Desk Analyst

DMI, LLC is seeking a Help Desk Analyst to support a federal customer in Dallas, TX. The successful candidate will provide Tier I-II support to users on a variety of issues, answer Help Desk phones, and respond to telephone calls, emails, and personnel requests for technical support.

Requirements

• Answer Help Desk phones and provide Tier I-II support to users on a variety of issues
• Respond to telephone calls, emails, and personnel requests for technical support
• Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs)
• Documents, tracks, and monitors the problem to ensure a timely resolution
• Possess strong customer service and communications skills
• Analyze, evaluate, and test software and hardware problems
• Handle heavy call volume

Benefits

• Convenience/Concierge
• Development
• Financial
• Recognition
• Wellness