Service Desk Analyst

DMI is seeking a Help Desk Analyst to support a federal customer in Dallas, TX. The ideal candidate will have strong customer service and communication skills, experience with Microsoft Office tools and Windows Operating Systems, and working knowledge of the ServiceNow ticket system.

Requirements

• Answer Help Desk phones and provide Tier I-II support to users on a variety of issues
• Responds to telephone calls, emails and personnel requests for technical support
• Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs)
• Documents, tracks, and monitors the problem to ensure a timely resolution
• Possess strong customer service and communications skills
• Analyze, evaluate, and test software and hardware problems
• Handle heavy call volume

Benefits

• Convenience/Concierge
• Development
• Financial
• Recognition
• Wellness