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Sysco GB
Service Desk Analyst (French or Swedish speaking)
Join Sysco GB as a Service Desk Analyst in Covent Garden, London. Provide level 1 support using ServiceNow, handle incidents, and ensure service quality. Bilingual (English & French/Swedish) required. Benefits include a hybrid work environment.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 12, 2025
Sysco is recruiting for a Service Desk Analyst to join their Service Desk team in Covent Garden, London. The role involves handling non-critical incidents, providing level 1 support via various channels, and maintaining high service quality. Bilingualism (English & French/Swedish) is essential, with a preference for fluency in both languages. The company values diversity and inclusivity and actively supports employee growth.
Requirements
- Address and resolve non-major incidents and service requests
- Deliver excellent customer service
- Escalate unresolved incidents
- Analyze and resolve hardware/software issues
- Document case details in ServiceNow
- Meet/exceed performance metrics
- Create/update knowledge articles
- Participate in after-hours/on-call rotations
Benefits
- Hybrid work environment
Requirements Summary
Degree or equivalent experience preferred, ITIL V4/ITSM certification a plus. Fluent English & French/Swedish (or Swedish/French) essential
