Service Desk Analyst (French or Swedish speaking)

Sysco is recruiting a Service Desk Analyst for a permanent, hybrid position in Dublin, Ireland. The role focuses on providing level 1 support via phone, portal, chat, and ticket routing, while maintaining high service quality and documentation. The candidate must be bilingual in English and either Swedish or French, proficient in ServiceNow, and detail-oriented.

Requirements

• Address and resolve non-major incidents and service requests
• Deliver excellent customer service and professional support
• Escalate or reassign unresolved incidents
• Analyze and resolve hardware/software issues using standard tools and methods
• Document case details clearly in ServiceNow
• Meet/exceed defined performance metrics
• Continuous build knowledge of company-specific products and services
• Participate in after-hours and on-call rotations
• Complete training objectives and uphold Sysco’s Mission and Values

Benefits

• Welcoming work environment