Service Desk Analyst with French

As a Service Desk Analyst with French, you will provide first and second-level IT support for multiple customers via mail, chat, and calls. You will diagnose, troubleshoot, and resolve hardware, software, and network issues, and maintain accurate documentation of issues and resolutions. You will also act as the first point of contact for end-users via phone, email, or chat and provide clear and professional communication to users regarding issue status and resolution.

Requirements

• 6 months - 2 years of experience in a service desk or technical support role
• French on at least B2 level
• English on at least B2 level
• Strong troubleshooting skills in Windows, macOS, and Linux environments
• Knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP)
• Experience with Active Directory, Office 365, and remote desktop tools
• Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, Jira, Remedy)
• Excellent verbal and written communication skills
• Strong customer service orientation and problem-solving mindset
• Ability to work independently and manage multiple priorities

Benefits

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
• Premium medical services for employees and family members (Luxmed)
• Life & Disability Insurance for employees and family members (Generali) and profitable Voluntary Pension Fund
• Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
• Integration and cultural events for employees
• Reward and recognition programs for high performers
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses
• Friendly and inclusive company culture