Service Desk Analyst with Italian

Work with us as a Service Desk Analyst with Italian, providing first and second-level IT support for multiple customers via mail, chat, and calls, diagnosing and resolving hardware, software, and network issues. Hybrid work environment with 2 days from home and 3 days from the office or remote.

Requirements

• 6 months - 2 years of experience in a service desk or technical support role
• Italian on at least B2 level
• English on at least B2 level
• Strong troubleshooting skills in Windows, macOS, and Linux environments
• Knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP)
• Experience with Active Directory, Office 365, and remote desktop tools
• Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, Jira, Remedy)
• Excellent verbal and written communication skills
• Strong customer service orientation and problem-solving mindset

Benefits

• Flexible benefits package tailored to your needs
• Premium medical services for employees and family members
• Life & Disability Insurance for employees and family members
• Voluntary Pension Fund
• Social Fund benefits
• Integration and cultural events for employees
• Reward and recognition programs for high performers
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses