Service Desk Analyst with Spanish and Italian

We are looking for a Service Desk Analyst with Spanish and Italian language skills to provide first and second-level IT support for multiple customers. The role involves troubleshooting and resolving hardware, software, and network issues, as well as managing tickets in the IT Service Management tool. The ideal candidate should have 6 months to 2 years of experience in a service desk or technical support role, strong troubleshooting skills, and knowledge of networking fundamentals.

Requirements

• 6 months - 2 years of experience in a service desk or technical support role
• Spanish on at least B2 level
• Italian on at least B2 level
• English on at least B2 level
• Strong troubleshooting skills in Windows, macOS, and Linux environments
• Knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP)
• Experience with Active Directory, Office 365, and remote desktop tools
• Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, Jira, Remedy)
• Excellent verbal and written communication skills
• Strong customer service orientation and problem-solving mindset
• Ability to work independently and manage multiple priorities

Benefits

• Flexible benefits package tailored to your needs
• Premium medical services for employees and family members
• Life & Disability Insurance for employees and family members and profitable Voluntary Pension Fund
• Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
• Integration and cultural events for employees
• Reward and recognition programs for high performers
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses
• Friendly and inclusive company culture