Service Desk & End User Support Engineer

SmarTek21 is seeking experienced Service Desk & End User Support Engineers to provide Level 1 and Level 2 technical support. This role is crucial in ensuring uninterrupted productivity through efficient support across service desk operations, basic infrastructure troubleshooting, and VDI/AVD environments. The ideal candidate will possess strong communication skills and a customer-service mindset.

Requirements

• 5 + years of experience in IT support or service desk roles
• Hands-on with ITSM tools (ServiceNow or equivalent)
• Strong knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Windows/Mac endpoint management (Intune, SCCM, patching)
• Basic knowledge of Active Directory (user, groups, policies)
• Familiarity with VDI/AVD environments
• Excellent communication skills
• Excellent customer-service mindset

Benefits

• Collaborative environment
• Diverse and inclusive environment