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iCapital
Service Desk Engineer - Associate
Join iCapital in Stamford, CT as a Service Desk Engineer. Leverage ServiceNow skills to resolve user issues, support Microsoft technologies, and enjoy great benefits.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 13, 2025
iCapital is seeking a Service Desk Engineer to join their Corporate Technology team. This hands-on role involves resolving user issues and providing technical assistance with end-user technology. The ideal candidate has strong problem-solving, remote support, and communication skills.
Requirements
- 3+ years of recent end-user technical support experience
- 3+ years of experience of Microsoft cloud-related technologies (O365, OneDrive, Exchange)
- 3+ years of experience in desktop technologies (Windows, MS Office)
- Familiarity and experience with VDI environments
- Experience with PowerShell, Mac OSX, and/or A/V systems
- Experience with Freshworks and ServiceNow is a plus
Benefits
- base salary
- equity
- performance bonus
- retirement plan
- healthcare
- telemedicine
- mental health counseling
- parental leave
- PTO
Requirements Summary
3+ years of technical support experience. Microsoft and desktop tech experience. Experience with VDI & Windows
Apply now
Stamford
|
Connecticut
United States
Mid-Level
Hybrid
Full Time
75000-95000 USD/year
