Service Desk Engineer

A Service Desk Engineer provides technical support and assistance to end users and organizations, troubleshooting hardware, software, network, and system issues, and resolving problems quickly to minimize disruption.

Requirements

• Troubleshooting hardware, software, network, and system issues.
• Responding to tickets via phone, email, or a ticketing system (like Jira, ServiceNow, etc.).
• Installing and configuring new hardware and software.
• User account management, such as password resets and access control (often via Active Directory).
• Documenting problems and solutions in knowledge bases.
• Escalating complex issues to higher-level IT staff.

Benefits

• Competitive salary
• Opportunities for career growth and professional development